General Terms and Conditions of the One Yachting Online Store
1. Introductory Provisions
1.1. These General Terms and Conditions (hereinafter referred to as "GTC") govern the legal relationships between:
One Yachting s.r.o.
Registered Office: Mesačná 896/16A
Company ID (IČO): 52355624
Tax ID (DIČ): 2121029207
VAT ID (IČ DPH): SK2121029207
Registered in the Commercial Register maintained by the District Court Trnava, Section: Sro, Insert No. 44676/T
Phone: +421 902 235 806
Email: [to be filled in]
(hereinafter referred to as the "Seller")
and any natural or legal person who enters into a contractual relationship with the Seller via the online store at www.one-yachting.eu (hereinafter referred to as the "Buyer").
2. Order and Conclusion of Purchase Agreement
2.1. All orders placed via the online store are binding.
2.2. By submitting the order, the Buyer confirms that they have read and agree with these GTC.
2.3. The purchase agreement between the Seller and the Buyer is concluded upon confirmation of the order by the Seller.
3. Prices and Payment Terms
3.1. All prices listed on the website are final and include VAT, unless stated otherwise.
3.2. The Buyer may choose from the following payment methods:
Online card payment
Bank transfer
Invoice payment for corporate clients (only upon prior agreement and Seller's approval)
4. Delivery Conditions
4.1. The Seller undertakes to deliver the goods within 7 working days from order confirmation unless otherwise specified for a specific product.
4.2. Goods are delivered via a contracted courier service or personally (if this option is enabled).
5. Complaints and Warranty
5.1. The warranty period is 24 months unless otherwise stated for a specific product.
5.2. The Buyer must check the goods as soon as possible after delivery. Apparent damage to the packaging or goods must be reported without delay, within 3 working days at the latest. Complaints may be made throughout the warranty period under Clause 5.1.
5.3. Complaints must be submitted in writing via email or post, with a description of the defect and the invoice attached.
6. Withdrawal from the Contract
6.1. Consumer
6.1.1. A Buyer who is a consumer (i.e., a natural person not acting within their business activity) has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason, pursuant to § 7 of Act No. 102/2014 Coll.
6.1.2. The right of withdrawal does not apply to:
Goods made according to the consumer's specific requirements or custom-made goods (e.g., special orders, configurations)
Goods that were inseparably mixed with other goods after delivery
Goods delivered in sealed packaging which are not suitable for return due to health protection if unsealed
Digital content not supplied on a tangible medium, delivered with the consumer's prior express consent before the withdrawal period expires
6.1.3. The Buyer is responsible for any reduction in the value of the goods due to handling beyond what is necessary to ascertain their characteristics and functionality.
6.1.4. The Buyer must return the goods within 14 days of withdrawal. Goods must be:
Unused
Undamaged
Complete, including original packaging and accessories
Returning damaged, dirty, or incomplete goods may be rejected or result in a deduction from the refunded amount.
6.1.5. The Buyer bears the costs of returning the goods. In the case of non-standard transport (oversized shipments, marine equipment, etc.), the Seller may charge reasonable costs according to the courier's price list.
6.2. Entrepreneur
6.2.1. A Buyer acting within their business activity (indicated by providing a Company ID) does not have the right to withdraw from the contract without giving a reason within 14 days. Act No. 102/2014 Coll. does not apply.
6.2.2. Withdrawal from the contract in such cases is only possible by agreement with the Seller.
6.3. Withdrawal Procedure
The Buyer must notify withdrawal in writing via email to: [to be filled in] or by post to the Seller's registered address. A withdrawal form available on the e-shop website is recommended.
7. Withdrawal from Contract - Special Conditions for Yachting Goods
7.1. The consumer Buyer has the right to withdraw from the contract within 14 days of receiving the goods unless Clause 7.2 applies.
7.2. The Buyer cannot withdraw from the contract if the goods are:
Yachting equipment made or modified according to the Buyer's requirements (e.g., cable assemblies, technical solutions, installation kits)
Goods that have been installed or used, especially technical devices requiring professional installation (e.g., navigation systems, plotters, sensors)
Goods delivered in sealed packaging that are not suitable for return for hygienic reasons (e.g., life jackets, mats, upholstery)
Products subject to rapid wear or spoilage (e.g., filters, batteries, chemicals, oils, lubricants)
Digital content or software delivered electronically and used (e.g., navigation maps, licenses, application services)
7.3. If the goods are part of a custom delivery or modified for a specific vessel type, the customer expressly agrees to waive the right of withdrawal.
8. Personal Data Protection
8.1. The Seller processes personal data for the purpose of order fulfillment, marketing, and accounting. The Buyer has the right to access, correct, or delete their data, and other rights under GDPR.
8.2. More details are available in the separate Privacy Policy document.
9. Alternative Dispute Resolution
The consumer has the right to contact the Seller with a request for remedy if dissatisfied with how a complaint was handled. If the Seller rejects the request or does not respond within 30 days, the consumer may file for alternative dispute resolution via an ADR body, e.g., the Slovak Trade Inspection (www.soi.sk).
10. Final Provisions
10.1. These GTC are valid from 1.6.2025 and available on the Seller's website.
10.2. The Seller reserves the right to amend the GTC. The new version takes effect on the day of publication.
10.3. Legal relationships not covered by these GTC are governed by the valid legal regulations of the Slovak Republic.
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